At ROX&OAK Leather Goods, we are committed to protecting your privacy and ensuring the security of your personal information.

We value the trust you place in us and uphold transparency, integrity, and responsibility in how we collect, use, and safeguard your data.

1. Our Commitment

• • We firmly believe in your privacy and the protection of your personal information.

• • We do not rent, sell, or distribute our customer database or newsletter email lists to anyone.

• • We never store your credit or debit card details on our servers. All payments are processed through secure third-party payment gateways.

• • We collect and use your data only for legitimate business purposes, with your consent and full transparency.

Your privacy is important to us.

2. Information We Collect

a. Personal Information

We collect personal details that you provide when placing an order or creating an account, including:

• • Full name

• • Billing and shipping address

• • Contact number

• • Email address

This information enables us to process orders, arrange deliveries, and provide customer support.

b. Email Communication

• • We send newsletters and promotional emails only to users who opt in.

• • You can unsubscribe at any time using the link in our emails.

• • We never share or sell your email address to any other party.

3. Payment Security

All payments are processed through secure third-party payment gateways.

We do not store credit or debit card details on our servers.

Data Protection

We use industry-standard security measures including:

• SSL encryption

• secure payment gateways

• restricted access to sensitive data

Your personal information is never sold or shared with third parties except for essential services such as payment processing and shipping.

4. Use of Cookies and Tracking Technologies

Like most e-commerce websites, we use cookies to provide you with a smoother shopping experience.
Cookies do not store personal information but help us:

• • Keep items in your shopping cart

• • Remember your login preferences

• • Offer a more personalized browsing experience

We may also use pixel tags and third-party analytics tools for marketing and performance purposes to show you relevant ads and offers.

You can manage or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.

For more information on managing cookies, visit:

• • Google Ad Preferences

• • AdRoll Privacy Settings

• • Network Advertising Choices

All About Cookies

5. Purpose of Data Usage

We use your information for the following purposes:

• • To verify your identity and process orders.

• • To manage payments, shipping, and delivery.

• • To respond to customer inquiries and support requests.

• • To send order confirmations and delivery updates.

• • To provide promotions or offers (with your consent).

• • To analyze trends and improve our website and services.

• • To prevent fraud or unauthorized transactions.

• • To comply with legal and regulatory obligations.

6. Information Sharing with Third Parties

We do not sell or trade your personal data.
However, we may share limited information with trusted service providers solely to facilitate business operations, such as:

• • Payment gateways (e.g. Razorpay, Phonepe — Privacy Policy)

• • Website hosting or e-commerce platforms (e.g., Woocommerce — Privacy Policy)

• • Shipping and logistics partners for product delivery.

All third parties are required to maintain confidentiality and use your information only to provide services for ROX&OAK Leather Goods.

7. Credit/Debit Card Information

We do not collect or store your full credit or debit card details.

All transactions are securely processed through third-party payment providers such as Razorpay,Phonepe PG ensuring maximum data protection.

8. Minors

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect information from minors.
If you believe a minor has provided personal information, please contact us immediately at contact@roxandoak.com to request deletion.

9. Promotions & Offers

ROX&OAK Leather Goods may occasionally offer limited-time promotions or complimentary gifts.
All gifts or promotional items are subject to availability, and final selection rests solely with ROX&OAK Leather Goods.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes.
Any updates will be posted on this page, with the “Last Updated” date shown below.
We encourage you to review this policy periodically.

11. Final Disclaimer

While we take every possible step to protect your data, no online platform can guarantee absolute security.
By using our website, you agree to provide information at your own discretion and risk.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your data, please contact us at:

ROX&OAK Leather Goods
Rox & Oak Leather Goods, Office 284, Kurumbathoor, Malappuram, Kerala, India Pin: 676301
contact@roxandoak.com
https://roxandoak.com