At ROX&OAK Leather Goods (“we”, “us”, “our”), we are committed to delivering high-quality leather goods with a hassle-free post-purchase experience. This Return & Refund Policy outlines the conditions and processes for returns, exchanges, and refunds.

1. Eligibility for Returns

Returns may be requested within 7 days of delivery, provided that:

• Item must be unused, unwashed, undamaged, and in original packaging with all tags intact.
• the product is returned in original packaging with tags
• Only items purchased directly from our official website are eligible.

Non-Returnable Items

• Customised or personalised items are not eligible unless there is a verified manufacturing defect.

• clearance or final-sale items

• products without original packaging or tags

2. How to Initiate a Return

To start a return request:

1. Contact us with your order number, reason for return, and product images (if defective).
2. Our team will review your request and provide a Return Authorization Number (RAN) if approved.
3. Ship the product back using the instructions provided.
4. Returns without prior approval or missing RAN may be refused.

3. Inspection & Approval

Once the returned item reaches our facility, it undergoes a quality check. Return rejection may occur if:

• Product shows wear, misuse, or damage not due to manufacturing defect
• Original tags/packaging are missing
• Product has been altered

If approved, refund/exchange processing will begin.

4. Refunds

• Refunds are credited within 14 business days after inspection approval.
• Refunds will be credited to the original payment method
• Shipping costs from the original order are non-refundable unless the error is from our side.
• Refund amounts may be adjusted if discount codes/promotions were applied.

5. Exchanges

You may request an exchange for size or model, subject to availability.

• Exchange shipping charges may apply unless it is a product defect or incorrect item.
• Replacement dispatch begins immediately after return approval.
• Exchange and Replacement product will be delivered within 2 to 5 days

7. International Orders

• International customers may return items but must bear return shipping and any customs-related charges.
• Refunds may take longer due to international logistics and compliance checks.

8. Defective, Damaged, or Wrong Item Delivered

If you receive a defective/damaged/wrong product:

• Report within 48 hours of delivery with clear photos/videos.
• Retain packaging until the case is resolved.
• We will arrange return pickup and send a replacement or process refund.

9. Contact & Grievance Redressal

For any return, refund, or support request, reach out to us:

Contact us

Our support team is available Monday to Saturday, 10 AM – 6 PM.

10. Policy Amendments

ROX&OAK Leather Goods reserves the right to update, modify, or change this policy at any time. The version available on the Platform at the time of purchase will apply to your order.